Rebate Center

Frequently Asked Questions

How do I submit a rebate?

First, please read the entire set of instructions on the back of your rebate slip, and be sure to keep copies of all the documentation you are mailing in.

Second, go to www.myalconlensrebates.com to enter your individual rebate code, which can be found on the back of your rebate slip, and complete the registration process. After registering your profile(s), enter your purchase information, answer a few short survey questions, and enter your shipping information. You will have a chance to confirm your information before you print out the required Official Rebate Form. This form will auto populate with the information you entered when registering.

Note: Please provide your full mailing address, including any apartment or suite number necessary for delivery. Also, only ONE rebate submission per envelope AND no P.O. Boxes are accepted, except for residents of North Dakota and where required by law.

Where do I mail my rebate?

If you have completely registered your rebate online, printed your Official Rebate Form and gathered all the required rebate materials listed, please mail all materials in a single envelope to:

Alcon Contact Lens Rebate Center

Offer Code XX-XXXXX

PO BOX 540007

El, Paso, TX 88554-0007

NOTE: The offer code appears at the top of your Official Rebate Form.

One submission per envelope. If you are submitting for multiple rebates, please mail each in a separate envelope.

Please allow 6–8 weeks for rebate processing. This period will not begin until your supporting documentation has been received at the address listed on your Official Rebate Form.

After registering my rebate online, I was not able to print my rebate form. How do I print my rebate form?

If you completely registered your rebate online, your will be able to reprint your Official Rebate Form by logging into your profile and selecting “My Rebates” from your profile homepage. Once you have selected the specific rebate you’d like to reprint, you can reprint the form by selecting "Print." Please allow up to one hour for your rebate to be displayed in the tracking results. Additionally, please allow 6–8 weeks for rebate processing. This period will not begin until your supporting documentation has been received at the address listed on your Official Rebate Form.

What if I have multiple rebates to submit?

Once you have created a profile online at www.myalconlensrebates.com, you can create multiple patient profiles within your household. Each rebate will be registered separately by following the instructions for “How do I submit a rebate?” If you have multiple rebate forms, please submit each rebate in a separate envelope.

Do the rebate offers expire?

Yes, rebates typically are special offers with limited timeframes. Please be sure to check the terms and conditions of the offer on the back of the rebate slip and submit the required documentation before the deadline.

What is the UPC?

The UPC is a barcode (a series of vertical black lines with numbers under them). Usually, it includes a 12-digit number that begins with a zero or a seven. These 12 digits comprise 10 digits directly below the barcode plus one digit to the left and one digit to the right. The UPC is located on the product packaging. Please send in one original UPC for each brand of product purchased. Make a copy of the UPC just in case the mail is lost and you need to resubmit it.

What is the difference between purchase date and postmark date?

Rebate offers are planned for very specific time frames. The purchase date is the day on which your product purchase is made. This day must fall within the promotion timeframe specified on the rebate slip you received. The postmark date is the day on which the post office stamps your envelope. You will not qualify for a rebate if you do not mail your required supporting documents by the specified postmark date on your rebate slip.

Why do you need purchase date and eye exam/lens fitting date?

For most offers, product purchases must be made within 90 days of the eye exam (or contact lens fitting) to be eligible for the rebate. Also, the postmark date for most offers must be within 60 days of the contact lens purchase date to be eligible for this rebate. See the terms and conditions listed on the back of your rebate slip for more details.

How do I know whether I’ve purchased a 3–6-month or 12-month supply?

It depends on the product you purchased, package size and number of boxes. Refer to the following chart to determine if you have a 3–6-month or 12-month supply.

AIR OPTIX® - (6 pack)

Product: 3-6 month supply 12 month supply
AIR OPTIX® AQUA 2-3 boxes 4 boxes
AIR OPTIX® for Astigmatism 2-3 boxes 4 boxes
AIR OPTIX® AQUA Multifocal 2-3 boxes 4 boxes
AIR OPTIX® NIGHT & DAY® AQUA 2-3 boxes 4 boxes
AIR OPTIX® COLORS 2-3 boxes 4 boxes

DAILIES® - (30 pack)

Product: 3-6 month supply 12 month supply
DAILIES® AquaComfort Plus® 12-23 boxes 24 boxes
DAILIES® AquaComfort Plus® Multifocal 12-23 boxes 24 boxes
DAILIES® AquaComfort Plus® Toric 12-23 boxes 24 boxes

DAILIES® - (90 pack)

Product: 3-6 month supply 12 month supply
DAILIES® AquaComfort Plus® 4-7 boxes 8 boxes
DAILIES® AquaComfort Plus® Multifocal 4-7 boxes 8 boxes
DAILIES® AquaComfort Plus® Toric 4-7 boxes 8 boxes

I lost my fitting or eye exam receipt. How do I get my rebate?

Please go back to the eye care professional where you had your fitting or eye exam and ask for a reprinted receipt.

Can I send a copy of my fitting or eye exam receipt and hold onto the original?

Please review the terms and conditions on the back of your rebate slip carefully. This rebate slip will specifically state whether or not the original fitting or eye exam receipt must be sent.

What information do I need to mail in to get my rebate payment?

The required information can vary for each offer. Please refer to the back of the rebate slip you received from your eye care provider to find the required supporting documents. Be sure to keep copies of all the documentation you are mailing in.

Can I submit my rebate completely online?

You cannot submit your rebate request completely online at www.myalconlensrebates.com. Online, you will be asked to register your rebate by creating a profile and entering specific purchase information. Then, you must print out an Official Rebate Form (from the online site) that captures all of the information you entered. You must mail in this form along with the required supporting documentation listed on your rebate slip.

What if I don’t have a printer, or experience difficulties printing? How do I submit?

You are able to reprint your Official Rebate Form by logging into your profile at a later time and selecting “Track A Rebate” from your profile homepage. Once you have selected the specific rebate you want to reprint, you can reprint the form.A total of 6–8 weeks is allowed for rebate processing;this will not begin until your supporting documentation has been received at the address listed on your Official Rebate Form.

How do I track the status of my rebate?

You can track your rebate by logging into your profile at www.myalconlensrebates.com and selecting “My Rebates” from your profile’s homepage.

How long will it take for my rebate to be processed?

Please allow 2 weeks for the postal service to deliver your rebate submission to the address listed on the Official Rebate Form. A total of 6–8 weeks is allowed for rebate processing; this will not begin until your supporting documentation has been received at the address listed on your Official Rebate Form.

What if something is missing from my submission? Will I be notified?


If you have not included some required information or documentation, your submission will be invalid. You can track the status of your rebate by logging into your profile at www.myalconlensrebates.com and selecting “My Rebates” from your profile’s homepage.

If you have additional questions regarding resubmission, please call the Alcon Contact Lens Rebate Center customer service line at 1-855-785-6629.

In what form will I receive my rebate payment?

Please refer to the terms and conditions on the back side of your rebate slip for more details on the form of rebate payment you will be sent. Payment will be sent only for valid rebate submissions.

Whose name will appear on the prepaid card?

When submitting a rebate online, you’ll be asked to choose whose name you’d like to appear on the card. You can choose any patient you’ve added to your account.

Will the personal information I enter on the site be given to other companies?

No, as stated in our Privacy Policy, ALCON&erg; does not share your information with other companies. If you opt in to receive ALCON information, you may receive product-related messages from ALCON.

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